Refund and Returns Policy

Effective Date: October 6, 2024

Thank you for shopping with Gardenvetaplus. We strive to ensure your complete satisfaction with your purchase. If you are not satisfied with your order, please review our refund and returns policy below.

1. Returns

  • Eligibility for Returns:

    • You may return most new, unopened items within 30 days of delivery for a full refund.
    • Items must be in their original condition, including all tags, packaging, and accessories.

  • Non-Returnable Items:

    • Certain items are non-returnable, such as:
      • Gift cards
      • Downloadable software products
      • Some health and personal care items

2. Refunds

  • Processing Refunds:

    • Refunds will be processed within 5-7 business days after we receive and inspect your returned item.
    • The refund will be credited back to your original payment method.

  • Shipping Costs:

    • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. How to Initiate a Return

  • To initiate a return, please contact us at:

  • Include your order number, item(s) you wish to return, and the reason for the return.

4. Exchanges

  • If you need to exchange an item for the same item or a different size/color, please contact us to initiate the exchange process.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will arrange for a replacement or a full refund.

6. Changes to This Policy

  • We may update our refund and returns policy from time to time. Any changes will be posted on this page with an updated effective date.